This privacy notice for Fitup Studio, LLC ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
• Visit our website at https://fitup.co or any other Fitup Studio website that refers to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at hello@fitup.co.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. For more details on any of these topics, please refer to the appropriate section below.
- What Personal Information Do We Process?
When you visit, use, or navigate our Services, we may process personal information based on your interactions, choices, and the products and features you use. - Do We Process Sensitive Personal Information?
We do not process sensitive personal information. - Do We Collect Information from Third Parties?
We may collect information from public databases, marketing partners, social media platforms, and other sources. - How Do We Process Your Information?
We process your information to provide, improve, and administer our Services; communicate with you; ensure security; prevent fraud; and comply with legal obligations. We also process data for other purposes with your consent. - Sharing Your Personal Information
We may share your information in specific situations with third parties as described in this notice. - Tracking and Cookies
We use cookies and other tracking technologies to collect and store information. Additionally, we track users using Heap (heap.io) for marketing, product development, and to help prevent and fight chargebacks. - How Do We Keep Your Information Safe?
We implement organizational and technical measures to protect your personal information, though no method of transmission over the internet or electronic storage is 100% secure. - Your Privacy Rights
Depending on your location, you have rights regarding your personal data, including access, correction, deletion, and more.
For additional information, please review this privacy notice in full.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide when you register on our Services, express interest in our products and Services, participate in activities, or otherwise contact us. This may include your:
- Name(s)
- Phone number(s)
- Email address(es)
- Mailing address(es) (if provided)
- Job title(s) and contact preferences
- Authentication data (e.g., usernames and passwords)
- Billing information (such as credit/debit card numbers)
Note: We do not process sensitive information.
Payment Data
When you make a purchase, we may collect data necessary to process your payment. All payment processing is handled securely by our payment processors.
Information Automatically Collected
We automatically collect certain technical and usage data when you visit our Services. This includes:
- IP address, browser, and device characteristics
- Operating system, language preferences, and referring URLs
- Usage information such as pages visited, time stamps, and interactions with our Services
- Device event information (e.g., error reports and hardware settings)
This information helps us maintain and improve the security and operation of our Services.
Information Collected from Other Sources
We may also obtain limited data from public databases, marketing partners, and other third parties to enhance our ability to provide targeted marketing, offers, and services.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for various purposes, including:
- Account Management: Facilitating account creation, authentication, and ongoing management.
- Service Delivery: Providing and maintaining our Services and processing your orders and transactions.
- Customer Support: Responding to your inquiries and resolving issues.
- Communications: Sending you administrative information, product updates, and marketing materials (based on your preferences).
- Marketing & Advertising: Delivering targeted advertising and promotions tailored to your interests.
- Security: Monitoring, preventing fraud, and ensuring the safety of our Services.
- Analytics: Analyzing usage trends to improve our Services.
- Business Operations: For internal research, product development, and to help fight chargebacks.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
We process your personal information only when we have a valid legal basis under applicable law. These bases include:
- Consent: When you have given us explicit permission for specific processing purposes.
- Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you.
- Legitimate Interests: When processing is necessary for our legitimate business interests and does not outweigh your rights and freedoms.
- Legal Obligations: When we must process information to comply with legal requirements.
- Vital Interests: When necessary to protect your vital interests or those of another individual.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information in the following situations:
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
- Business Partners: With trusted partners to offer you specific products, services, or promotions.
- Service Providers: With third-party service providers who perform services on our behalf under contract, such as payment processing, data analytics, marketing, and customer support.
- Legal Requirements: When disclosure is required to comply with applicable laws, regulations, or legal processes.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. We use cookies and similar tracking technologies to collect and store information when you interact with our Services. These technologies help us:
- Enhance the security and functionality of our Services
- Personalize your experience and remember your preferences
- Analyze usage patterns to improve our Services
- Deliver targeted advertising and marketing messages
Heap Tracking: In addition to standard tracking technologies, we use Heap (heap.io) to gather data on user interactions for marketing, product development, and to help prevent and fight chargebacks. Heap collects information in a manner similar to cookies and other tracking methods described above.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
We offer products, features, or tools powered by artificial intelligence (AI), machine learning, or similar technologies (collectively, "AI Products"). These are designed to enhance your experience and provide innovative solutions, and all personal data processed through these AI Products is handled in accordance with this Privacy Policy.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will delete or anonymize it, or, if deletion is not feasible (for example, due to backups), we will securely store it in isolation.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational security measures designed to protect your personal information. However, no system can be completely secure, and while we strive to protect your data, we cannot guarantee absolute security. Your transmission of information to and from our Services is at your own risk, and we recommend accessing our Services in a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of a minor who has provided us with information. If we learn that personal information from a child under 18 has been collected, we will take steps to delete such data promptly.
10. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have various rights regarding your personal information, such as the right to:
- Access your personal data
- Request corrections or deletion of your data
- Object to or restrict our processing of your data
- Withdraw your consent
- Request a copy of your data in a portable format
To exercise these rights, please contact us as described in Section 15.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Many web browsers and mobile devices offer Do-Not-Track ("DNT") settings that signal your preference not to be tracked online. Currently, there is no uniform standard for implementing DNT signals, so we do not respond to these settings. If a standard is adopted in the future, we will update this policy accordingly.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of certain U.S. states, you may have additional rights regarding your personal information. These rights may include the ability to:
- Request access to or deletion of your personal data
- Receive details about our disclosures of your data to third parties
- Opt out of certain data processing activities
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
Depending on your country of residence, you may have additional rights under applicable data protection laws. For example, residents in the European Economic Area (EEA), United Kingdom (UK), Canada, Australia, and New Zealand may have additional rights concerning access, correction, deletion, and portability of their personal data.
14. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this notice. We encourage you to review this notice frequently to stay informed about how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this privacy notice, please contact us by email at hello@fitup.co.
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws in your region, you may have the right to access, review, update, or request deletion of your personal data. To do so, please submit a data subject access request using the contact details provided above. We may require additional information to verify your identity before processing your request.
